The Bell Inn

The Bell Inn 's response

Dear Margie, many thanks for your very complimentary review. If a request is received for a double for 2 adults sharing, we do not know if you require a queen bed for a couple or separate beds. Next time, please ensure you request a queen-size bed. Once again many thanks for taking the time to give us a happy review. Wishing you Happy Christmas and a wonderful 2023. Hope to see you soon.
Lorraine Bell

The Bell Inn 's response

Dear Liphapang,

Thank you for taking the time to scribe a report on our establishment.

Firstly, I have reviewed your original request and can find no request for a double bed. We do not have any single beds in our Inn, we have doubles and three-quarter beds which are substantially larger than a single bed. You did originally request 1 x double for 1 adult, no mention of the word double bed. A double in the hospitality industry means a room for 2 adults sharing and we have 2 different rates for a double and a single rate which is for 1 adult per room and not a single bed. I did request you to confirm whether your booking was for 1 person or 2 adults to avoid sending you an incorrect quote and nowhere did you specify it must be a double bed. If you had made me aware on your arrival I could have checked whether we had a room with a double bed available.

The TV problem I will agree 100% with you and they are checked each morning. I did get our TV Technician to make a call at his first available opportunity which was the first day I was aware there was a problem. In our defence, we can check a TV is working, switch off and in the time between testing and switching on again, the TV could have developed a problem as all appliances can.
In the case of your TV, the settings had been changed and I am not knowledgeable in resetting the settings as the installations is not an ordinary household installation, hence I pay for a call out from the professionals.

We certainly do have free Wi-Fi available in all rooms - in the rules of the guest house, there is an explanation to request your Wi-Fi password from reception. The rules of the guest house are posted on the inside of the bedroom cupboard doors.

I do apologise that your stay was not what you expected but hopefully in future, you will communicate with management to make them aware of your requirements and expectations.

Regards,
Lorraine Bell
The Bell Inn
Pinetown

The Bell Inn 's response

Dear Gloudina,
Apologies for the late response, life has been a little crazy. Many thanks for your very kind rating and more importantly thanks a million for taking the time to comment. We will endeavor to replace the 5th missing star on customer service.
Take care and hope to see you soon,
Lorraine
The Bell Inn

The Bell Inn 's response

Dear Ronel,
Wow! Many many thanks for taking the time to give us such a wonderful review. We do try, it is just wonderful to share with my staff the success of their efforts. Thanks a million and hope to see you again in the near future.
Take care,
Lorraine
The Bell Inn