Claudia’s Haven
Review Summary
Adrinette M - Mar 2024
Overall rating
Die verblyf was ideaal vir die doel van ons besoek - die TRAC N4 Elands marathon.
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The accommodation was ideal for the purpose of our visit - the TRAC N4 Elands marathon.
The accommodation was neat and comfortable and had everything we needed. The house has a lovely porch and a large enclosed garden. There was communication from the hostess about the unforeseen power outage. There are gas plates, LED lights, large candles and a UPS available to help in times of 'loadshedding'. The one frustration we did experience - and which was also previously mentioned in "reviews" - is that the caretaker unfortunately does not turn on the geyser or fridge before the guests arrive. So when one of the guests went to take a shower at 20:00, he had a cold shower, because we only then realized that the geyser was never turned on. Please remind the hostess to switch on the fridge/freezer and geyser an hour before guests arrive.
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Chris B - Feb 2024
Overall rating
Ons het glad nie daar oornag nie en het die eienaar onmiddelik in kennis gestel.
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We did not spend the night there at all and informed the owner immediately.
We were not at all satisfied with the accommodation, not at all value for the amount we had to pay. The accommodation really needs renovation to be worthy of the amount. We called the owner who lives on Mbombela 14:17 and told them that we will not be using the accommodation. The housekeeper was still doing laundry in the washing machine, washing dishes and leaving them on the drying rack, not taking a shower properly, as well as the floor. No privacy in the house because the caretaker was still cleaning the kitchen. We were forced to urgently find other accommodation. We called several times (called 7 times) but the signal was very weak on Waterval-Boven and each time left my name and contact number but received no feedback. We also called Mitchelle (5 times) and she was not available. We would like to ask that the amount we have paid be returned in full. I would never recommend the accommodation to anyone. Accommodation very primitive for amount advertised.
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Claudia’s Haven 's response
The comments by Mr Burger are mostly unfounded. Our property guardian (who resides in a small cottage on the property as gardener, cleaner, and security guard) contacted me 10 minutes after Mr Burger had arrived and before he had even been shown the house. He expressed discomfort with this guest as he suspected him of disapproving his presence in the property during his stay. In our view, the comments made by Mr Burger were simply an effort to divert from the real reason why he did not wish to stay at our property. We urge our prospective clients to refer to the positive feedback from the majority of previous clients who have appreciated the many wonderful characteristics of our house.
Cheryl M - Sep 2023
Overall rating
Comfortable, beautiful scenery with friendly staff.
Read moreJohann V - Jul 2023
Overall rating
Baie mooi opgeknapte ou huis met lieflike uitsig. Netjies en goed toegerus.
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Very nicely renovated old house with lovely view. Neat and well equipped.
My family and I really enjoyed our stay. The large yard was especially nice to be able to stay with small children.
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Sthembile M - Dec 2022
Overall rating
Peaceful.
Irene V - Dec 2022
Overall rating
Ons het net oorgeslaap.
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We just slept over.
The neighbors are terribly loud, and their dog barks non-stop. Furthermore, we had a very nice stay.
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Mariandl P - Dec 2022
Overall rating
Dit was werklik heerlik. Groot, ruim huis met pragtige tuin en uitsig.
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It was truly delicious. Large, spacious house with beautiful garden and view.
We were 4 people - 2 couples. The house is big enough for everyone and our host made sure nothing was missing. Everything is clean, tidy and comfortable. There are extras like board games, books, etc. to make it even more fun. We enjoyed the large porch and lovely garden. Gift made sure we had everything we needed. He picked delicious fresh spinach from the garden for us. It was very special.
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Delicia O - Oct 2022
Overall rating
Nie veel kliëntediens nie, ligging goed maar nêrens naby kan mens met veiligheid na besienswaardighede gaan kyk nie.
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Not much customer service, location good but nowhere near where one can safely go sightseeing.
Caretaker not there when we arrive, fridge off, geyser off, dishes not packed away - just a little more care for the tenants then it's a cute little place. Waterfall Boven's attractions cannot be visited without care. There are only so many elements.
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- Capacity: 4 people
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Check-in: 14:00 to 19:00
Check-out: 10:00 - Address: 37 6th Avenue, Emgwenya, Waterval Boven, 1195, Mpumalanga
- All ages welcome