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Gaia Hydro-Spa and Guest House

Self Catering

Review Summary

4.3 out of 5from 24 reviews for Gaia Hydro-Spa and Guest House
Cleanliness
4.2/5
Service
4.5/5
Location
4.6/5
Safety
4.4/5
Value for money
4.0/5
Felicia K - Jan 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Felicia K
With friends

Relaxing, peaceful, enjoyable.

Andrew and Billy are amazing, they're wonderful people. It was a warm, friendly welcome. I would definitely recommend the accommodation to anyone.

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Gaia Hydro-Spa and Guest House 's response

Thank you, Felicia! It was a pleasure to have you and your mum stay with us. We look forward to hosting you in the future.

Gaia Hydro-Spa and Guest House
Luzandra A - Dec 2023
Overall rating
Cleanliness
1/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
1/5
Luzandra A
With friends

We received a warm welcome from the host, great personality. The rooms aren't 100% as advertised in the pictures; I think they're edited and taken at the beginning. All my friends added comments to this review about their experience over the weekend. When we entered the lounge area, there were chips on the couches; someone had eaten them and didn't clean at all. The bathroom didn't have any hand wash or paper towels to dry your hands; we had to buy our own. The cleanliness of the entire apartment wasn't 100

First impressions last a lifetime.

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Gaia Hydro-Spa and Guest House 's response

We appreciate our guests telling us how to improve, but we are very serious about cleanliness, and cannot believe that the guest found their room dirty.

We do provide coffee, tea, sugar, salt, pepper, dish soap, toilet paper and towels to our guests, but not personal soap, and do not promise to do so.

Again, your room was cleaned thoroughly by our experienced staff prior to your arrival. If it was not acceptable to you, we invite you to tell us at the time and we will make it right.

That is our commitment to our guests!

Gaia Hydro-Spa and Guest House
Nicci C - Oct 2023
Overall rating
Cleanliness
3/5
Service
5/5
Location
4/5
Safety
4/5
Value for money
2/5
Nicci C
Large group

Huge potential if issues are addressed.

We were greeted by the very friendly owner of the guesthouse upon arrival. The customer service throughout was warm and friendly. We also received free pure oxygenated mineral water from an actual hot spring, which we appreciated. However, the actual stay should be the highlight, not just the customer service. Here are a few of the main issues that need attention: There were swarms and swarms of huge (and I mean kamikaze huge!) mosquitoes. I have never seen so many mosquitoes in my entire life! We had to go out and buy repellent and electronic mosquito killers for three rooms in order to have a semi-good night’s rest. I understand that the property is located next to a wetland, but then this issue should be catered for with the necessary precautions. Not pleasant. The family suite's layout is very awkward. The kitchen, dinner table, and chairs are all located inside one of the bedrooms. Imagine having a good time with your partner only to have an urgent knock on the door from someone who needs a late-night snack or beer from the fridge. Uncomfortable, to say the least. There are no plugs located next to the beds, which means all devices have to be charged in the kitchenette, next to the microwave. There are no cupboards or shelves in either of the two rooms, no hangers, and absolutely nowhere to hang or pack your clothes. We were luckily staying for one night only, but I can't imagine staying there for more than one night without having a place to put clothes! The second bedroom is completely bare, with literally no available space to put one’s suitcases, clothes, and other belongings. The beds were uncomfortable and the pillows so hard, we had a restless night for all the wrong reasons. I do realize that mattresses are not cheap, but it is something a good guesthouse has no choice but to invest in. The bathroom has a shower and a bath, which we really appreciated, but there was no handwash or other soap or amenities. The hot water tap in the bath had lukewarm water at best. As someone who really appreciates a scalding hot bath at the end of the day, the lukewarm water was a huge disappointment. These are not insurmountable problems, and I believe that the owners of the guesthouse will appreciate our constructive criticism. The view, however, was really to die for – Table Mountain in all its glory!

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Gaia Hydro-Spa and Guest House 's response

We appreciate both positive and constructive criticism from our guests, yet this review seems to be loaded with personal opinions and false statements.

We are located on a Vlei, and we do mention to our guests that we encounter occasional mosquitoes. However, it is by no means constant or a major issue for our guests. Our family suite is designed for families (hence the name) and we have not received any comments on the layout being awkward so far. It would seem that the guests possibly desired more privacy from each other, in which case they could have raised this concern and received a full refund within the first 15 minutes of their stay.

We indeed provide drawers and storage for guests in this room, and in all of our rooms.

The 'second room' referred to by the guest is unclear, as none of the rooms in the family suite are necessarily 'bare' and all provide storage for clothing and suitcases. Hundreds of people stay with us and only a fractional percentage of our guests comment on the comfort of the beds, and no one has commented on our pillows.

We source our water from the ground, and it is tested to be free of chemicals and metals and is filtered from the taps. We further filter our water through a reverse-osmosis system to make it pure and healthy. It does not come from a hot spring.

Most importantly, we provide unlimited hot water in our bathroom shower, and hot water from our geyser for the tub. If the guest experienced water that was only warm, it could be because the geyser was temporarily depleted, which unfortunately happens when we are busy.

Again, we thank the guests for taking the time to let us know about their experience, and we will endeavour to make the necessary changes to improve our rooms, but only in cases where the comments are factual.

Gaia Hydro-Spa and Guest House
Felicia A - Oct 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Felicia A
With spouse/partner

Was heerlik rustig.

Kan net die inboektyd bietjie vroeër maak. Tyd is baie min, maar verder love ek alles.

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Was wonderfully peaceful.

Can only make the check-in time a little earlier. Time is very short, but otherwise I love everything.

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Gaia Hydro-Spa and Guest House 's response

Thank you Felicia for your review. The booking in time is just in case we need to clean the room. Should the room you book already be available you can check in as early as 10am. Hope to see you again soon.

Gaia Hydro-Spa and Guest House
Rifqa B - Oct 2023
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Rifqa B
With friends

Most relaxing, peaceful, and beautiful environment and atmosphere.

Our owners are amazing, friendly, helpful, and awesome! Our stay from booking until we departed has been amazing, pure, serene, calm, joyful, and relaxing. Thank you for hosting us.

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Gaia Hydro-Spa and Guest House 's response

Rifqa,
Thank you very much for the kind words. We appreciate it greatly and look forward to your next visit!

Gaia Hydro-Spa and Guest House
Glenda G - Aug 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Glenda G
On business

Gemaklik, gerieflik, veilig en bekostigbaar.

Ons was vriendelik ontvang en ons verblyf was gerieflik en netjies met alles wat ons nodig gehad het vir selfsorg. Baie dankie.

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Easy, convenient, safe and affordable.

We were kindly received and our accommodation was comfortable and tidy with everything we needed for self-catering. Thank you very much.

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Anonymous Guest - Jul 2023
Overall rating
Cleanliness
2/5
Service
2/5
Location
3/5
Safety
3/5
Value for money
3/5
Anonymous Guest
Family with teenagers

If power is off there is no water due to load shedding.

Not enough bedding and no cleaners. as option and though bedroom. neat outside rooms neglected short paint and broken doors. and boards. lying around

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Leon K - Dec 2022
Overall rating
Cleanliness
3/5
Service
4/5
Location
3/5
Safety
1/5
Value for money
3/5
Leon K
With spouse/partner

Ons het twee nagte oornag.

Die trappe na die eerste vloer waar ons kamer geleë was, was baie nou wat dit moeilik gemaak het om ons tasse op te dra na ons kamer. Die trappe was ook onveilig, want die handreëling was los. Die planke van die man-gat was los van die plafon, wat die kamer die gevoel gegee het van 'n lae standaard. Ons motor moes buite die gastehuis parkeer - dus in die pad. Die uitsig oor die gholfbaan en Tafelberg was baie mooi.

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We stayed two nights.

The stairs to the first floor where our room was located were very narrow which made it difficult to carry our bags up to our room. The stairs were also unsafe because the handrail was loose. The boards of the man-hole were detached from the ceiling, giving the room the feeling of a low standard. Our car had to park outside the guest house - so in the road. The view over the golf course and Table Mountain was very beautiful.

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Roleen O - Dec 2022
Overall rating
Cleanliness
4/5
Service
2/5
Location
5/5
Safety
5/5
Value for money
2/5
Roleen O
Family with young children

Good.

The area is very safe. Kitchen is very unpleasant in the morning, the morning sun all over in the kitchen (blinds will do wonders) It's a self-catering place. No table to sit and eat your breakfast. The bedding was not clean. No inside parking for our bakkie. But we managed. Thank you. TV did not work at all. We do have a nine-year-old who wants to watch at night television. When it was loadshedding. You can't use the toilet (it's not flushing) and no water.

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Gaia Hydro-Spa and Guest House 's response

Our bedding is clean (of course) but this guest's stained bedding was removed from service. We do not claim to offer garage parking for our guests, and have never had an issue with our parking in almost twenty years of home ownership. As the guest said, it is a safe area. The television worked, but had an issue with the power of its internet, and has since been replaced.
We provide guests with reverse osmosis water and it can be used during loadshedding.
Thank you for your comments.

Gaia Hydro-Spa and Guest House
Deidre O - Nov 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Deidre O

Excellent.

Would advise pet and environmental pest control outside.

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Marina C - Oct 2022
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Marina C
With spouse/partner

Netjies en gerieflike kamer. Vriendelike ontvangs.

Ons is vriendelik ontvang. Die kamer is klein en gerieflik ingerig. Alles wat ons nodig gehad het was daar. Bed is gemaklik en ons het lekker geslaap. Die Hydro bied dienste soos masserings aan waarvan ons beslis volgende keer gebruik sal maak. Dankie.

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Neat and comfortable room. Friendly reception.

We were kindly received. The room is small and comfortably furnished. Everything we needed was there. Bed is comfortable and we slept well. The Hydro offers services such as massages which we will definitely use next time. Thank you.

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Lucretia D - Oct 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Lucretia D
With spouse/partner

Rustig en ontspannend.

Die massering wat ons addisioneel geneem het was uitstekend. Ideale ontspanningswegbreekplek. Sal beslis weer daarheen wil gaan vir 'n wegbreek. Absoluut superb.

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Peaceful and relaxing.

The massage we additionally took was excellent. Ideal relaxing getaway. Would definitely want to go there again for a getaway. Absolutely superb.

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Gaia Hydro-Spa and Guest House 's response

Hope to see you again soon.

Gaia Hydro-Spa and Guest House
Evelene M - Sep 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Evelene M

See stars.

Awesome host, they were very friendly, we will definitely go back.

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Gaia Hydro-Spa and Guest House 's response

Thank you Evelene. Hope to see you again soon.

Gaia Hydro-Spa and Guest House
Gezina V - Mar 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
3/5
Value for money
5/5
Gezina V

Baie vriendelik en behulpsaam.

Dit was mooi, skoon. Die eienaar was vreeslik behulpsaam, maar die Netflix was die volgende dag uitgestel. Na hy dit die vorige middag ingestel het. Nooit gesê die geyser is op 'n timer nie. Dus het my suster koue water gekry om te bad.

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Very friendly and helpful.

It was nice, clean. The owner was extremely helpful, but the Netflix was delayed the next day. After setting it up the previous afternoon. Never said the geyser is on a timer. So my sister got cold water to bathe.

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Gaia Hydro-Spa and Guest House 's response

Dear Gezina,
We apologize about the water temperature, but as I explained, our geysers are solar and taking a bath at early hours as she did they will not be at their hottest. We try to tell all our guests about this and the manual control, and will strive to do so in the future.
Thank you for staying with us and for your comments.
Kind Regards,
Andrew

Gaia Hydro-Spa and Guest House
Azieza G - Feb 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Azieza G
With spouse/partner

Was perfect.

I really enjoyed my stay.

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Gaia Hydro-Spa and Guest House 's response

Hope to see you again soon.

Gaia Hydro-Spa and Guest House
Leshai F - Jan 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Leshai F
With spouse/partner

Was very nice and friendly people.

Nice and quiet area would definitely recommend to people.

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Marco M - Jan 2022
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Marco M
On business

Awesome place.

The view is simply spectacular. My son wanted to stay longer but we had to get back home.

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Gaia Hydro-Spa and Guest House 's response

Hope to see you again soon.

Gaia Hydro-Spa and Guest House
Letica L - Dec 2021
Overall rating
Cleanliness
3/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
3/5
Letica L
With spouse/partner

As mens soek na die minimum is dit dié.

Dis 'n tuiste weg van die huis af.

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If you are looking for the minimum, this is it.

It's a home away from home.

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Anzelle E - Jan 2020
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
4/5
Value for money
4/5
Anzelle E
On business

Vriendelike en behulpsame gasheer en -vrou. Eenheid was netjies en mooi versier.

Ons het net een aand oorgeslaap, maar die kamer het alles gehad wat ons nodig gehad het en die beddens was gemaklik. Ligging is goed - rustig en stil woonbuurt en lekker naby aan die hoofpad.

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Friendly and helpful host and wife. Unit was neat and nicely decorated.

We only stayed one night, but the room had everything we needed and the beds were comfortable. Location is good - peaceful and quiet neighborhood and nice close to the main road.

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Ravi N - Jan 2020
Overall rating
Cleanliness
3/5
Service
4/5
Location
4/5
Safety
3/5
Value for money
3/5
Ravi N
Family with teenagers

Great host. Rooms with the views facing the lake are large and roomy, but the room was too crammed and small.

For a overnight trip it works.

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Gaia Hydro-Spa and Guest House 's response

We strive to improve our services at all times, and welcome detailed reviews, both positive and negative.
Unfortunately, you not told us how to improve. First, the photographs on the website are clear and show the room as it is, we did not imply it was anything other than what it is. To call our rooms "too small" is unclear and could be a value judgement or opinion, not fact. ]
Second, our prices are the lowest in the area, we are constantly praised for our value for money, it is unclear what you found lacking in our prices.
Third, if you found either of the rooms or our common areas unclean, he did not share it with us at the time, or subsequently, the low cleanliness rating is inconsistent with our standards and with the responses we receive from our other guests. Lastly, if Mr. Naidoo felt unsafe here he did not share this with us, nor did he comment on what he could have found lacking in our security. We live in a secure area and provide all necessary security precautions consistent with this area.
Again, we appreciate your comments, but I invite you to be more detailed in your descriptions, so that if there is a way we can improve, we may do so.

Gaia Hydro-Spa and Guest House
Ravonne T - Dec 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Ravonne T
With spouse/partner

It is a beautiful place. My boyfriend and I enjoyed it so much.

We had booked the VIP Room 2. Fitted with a bathtub and a shower, kitchen, bedroom and its own lounge area. We had an amazing view of the golf course, table mountain as well as the flamingos. The beach is literally a 5 minute walk away and its so peaceful. We relaxed mostly because our work lives and parenting gets hectic at times but we really enjoyed our stay. Definitely recommend it.

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Gaia Hydro-Spa and Guest House 's response

Hope to see you again soon.

Gaia Hydro-Spa and Guest House
Justin C - Dec 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Justin C
With friends

Good.

See stars.

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Gaia Hydro-Spa and Guest House 's response

Hope to see you again soon.

Gaia Hydro-Spa and Guest House
Johan O - Jun 2019
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Johan O
Family with teenagers

Alles wat ons verwag het.

Vriendelike gasheer/-vrou wat baie behulpsaam was. Eenheid is baie privaat en netjies.

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Everything we expected.

Friendly host/wife who was very helpful. Unit is very private and neat.

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Gaia Hydro-Spa and Guest House 's response

Thank you for your support. Hope to see you again soon.

Gaia Hydro-Spa and Guest House
Magdalena F - Apr 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Magdalena F
With friends

Uitstekende diens en mens voel sommer welkom van die begin af.

Die diens was uitstekend en die verwelkoming nog beter. Dit is 'n pragtige plek wat ek vir enige iemand sal aanbeveel. Die eienaars gaan uit hul pad om te help met enige iets.

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Excellent service and you feel welcome from the start.

The service was excellent and the welcoming even better. It is a beautiful place I would recommend to anyone. The owners go out of their way to help with anything.

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Gaia Hydro-Spa and Guest House 's response

Thank you Magdalena. Hope to see you again soon.

Gaia Hydro-Spa and Guest House
From
R1 399
per night (sleeps 2)
From
From R1 399
per night (sleeps 2)
From
R1 399
per night (sleeps 2)
Make a Booking
  • Capacity: 14 people
  • Check-in: 16:00 to 18:00
    Check-out: 10:00
  • Address: 29 Diluta Drive, Sunset Beach, 7441, Western Cape
  • No children under 5
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA7a4140611fdc4d5b7b38e54cb72ef013104668429c0e263bacbd76660d1ae83476fe96ac6a479bd6219d661ce308e829a704?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 399 per night (sleeps 2) 24 5 1 5 29 Diluta Drive Sunset Beach 7441 Western Cape 021 201 8900 16:00-18:00 10:00 -33.857034 18.494104
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