Stillness Manor & Spa
Review Summary
Anonymous Guest - Mar 2024
Overall rating
Lovely location, disappointing experience.
I never really write bad references though. We were so disappointed! We booked the family unit because we have a toddler. On our arrival that evening (I emailed, Whatsapped and finally called to say we were going to check in late) there was a Persian rug dripping wet in the rain hanging over the wall at the entrance - not a good first. impression. The family unit does not have a tub for bathing children and the cot we requested was not brought in. There weren't enough towels arranged, tea cups didn't have teaspoons, there wasn't a bin to throw away nappies and other rubbish and power plugs in one room didn't work at all. We later found an extension cord that they got from the laundry room, to recharge phones etc. At breakfast the next day, we sipped lukewarm coffee while we waited for our food - with the background sounds of the receptionist arguing with the chef in the kitchen. It is clear that it must have been an impressive building once upon a time. als is now tired and needs a wash and a sanding, as well as a coat of paint and varnish. Curtains can be neatly hung up again and pictures that have been placed on the floor in the corridors can be hung up on the walls again. Personnel can put more effort into looking after the buildings and gardens, as well as the atmosphere.
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Anonymous Guest - Mar 2024
Overall rating
Lorna L - Dec 2023
Overall rating
Relaxed vibes in a beautiful setting.
Stillness Manor & Spa 's response
Dear guest,
Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your 2-night break in our wine farm area. Our team works hard to provide a tranquil and convenient setting for our guests to enjoy. We're glad you found the location beautiful and appreciated its proximity to local attractions. Should your travels bring you back to the area, we would love to welcome you for another peaceful retreat.
Warm regards,
Sharon
Busenati M - Dec 2023
Overall rating
Overall a great stay.
Stillness Manor & Spa 's response
Dear Guest,
Thank you for sharing your experience with us. We're delighted to hear that you enjoyed the spacious accommodations and picturesque surroundings.
Your feedback regarding the breakfast service is invaluable, and we appreciate your insights on areas where we can enhance our offerings. We will certainly consider your comments as we strive to improve and provide the best possible experience for our guests.
We hope to welcome you back for another stay in the future.
Warm regards,
Sharon
Cecilia D - Aug 2023
Overall rating
Beautiful, professional and kind staff.
Stillness Manor & Spa 's response
Dear Guest
Thank you for taking the time to share your wonderful review with us. We are thrilled to hear that you had an absolutely gorgeous experience during your stay at our establishment. It's fantastic to know that you found our rooms spacious, enjoyed the great food, and experienced the helpful and kind assistance from our staff. Your positive feedback serves as a great source of motivation for our team, and we are committed to maintaining and even improving upon the high standards you have come to expect from us.
We look forward to the opportunity of welcoming you back for another exceptional stay.
Warm regards,
Sharon Hendricks
Alex N - Mar 2023
Overall rating
Gerieflike gesinskamer in spa-hotel.
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Comfortable family room in spa hotel.
The room's size and facilities were very good. Unfortunately we didn't get a room with a view, but the view from the common areas over the valley is very nice.
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Stillness Manor & Spa 's response
Geagte Gas,
Ons is dankbaar vir u waardevolle terugvoering oor u onlangse verblyf in ons oord. Dit is 'n groot kompliment vir ons om te hoor dat u oorweeg om binnekort weer by ons te kuier, en dit gee aan dat u die verblyf as positief ervaar het.
Ons is bly om te verneem dat die grootte en fasiliteite van die kamer na u verwagtinge voldoen het. Ons neem kennis van u opmerking dat u nie 'n kamer met 'n uitsig kon bekom nie, maar dit is bemoedigend om te hoor dat u steeds kon geniet van die pragtige uitsig van die gemeenskaplike areas wat oor die vallei uitkyk.
U terugvoering is vir ons van onskatbare waarde en sal ons help om ons diens voorsiening voortdurend te verbeter. Ons sien u uitkyk na u volgende besoek en sal ons uiterste bes doen om u 'n kamer met die gewenste uitsig te verseker.
Dankie dat u deel was van ons oord gesin. Tot spoedig!
Met vriendelike groete,
Sharon Hendricks
Stephen M - Mar 2023
Overall rating
Great for an overnight stay.
Anonymous Guest - Jan 2023
Overall rating
Cresi H - Dec 2022
Overall rating
Wow.
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Wow.
Will definitely come again for longer.
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Masego T - Aug 2022
Overall rating
My stay in Cape Town was solely for my US Visa appointment at the US Embassy.
Anonymous Guest - Jun 2022
Overall rating
It needs a lot of attention, breakfast is very poor.
Plastic flowers everywhere, do not match the photos that appear on their profile, sorry that it also shows poorly inside, the house and the room! No drinking water in the room, kettle is not connected to the wall plug! Really not value for money.
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Anonymous Guest - Dec 2016
Overall rating
Impersonal.
Our room's view was very impersonal. Look out onto the tennis court, cut branches and iron bars. Staff uniform not uniform. Very few guests at the place, which also made one wonder. The rate and what you get do not match.
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Yolandi O - Dec 2016
Overall rating
Teleurgesteld.
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Disappointed.
Rooms were not ready on arrival, resulting in us being very late for our function. Staff argued back and forth with each other about whether rooms were OK or not. We had to get dressed and ready in front of the cleaning staff, ridiculous and unprofessional. I booked check in with Stillness for 13:00, and nothing was ready by 14:15 arrival!
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Leonard H - Feb 2016
Overall rating
Dit het potensiaal, maar is treurig op die oomblik.
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It has potential but is dismal at the moment.
Tired and tired. Amazing location with tons of potential. No one at reception upon check-in or check-out. Struggling to get in the gate, the person who finally answered refused to speak Afrikaans and insisted on English.
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Stillness Manor & Spa 's response
Dear Mr Len H,
We are very sorry to hear this and apologise for the entry gate not responding in Afrikaans. I happen to be the only foreigner amongst the staff and do not yet speak Afrikaans although I do intend to learn it as do my children who study it at school. It may have been my fault so I will attempt to correct it now: Ek belowe om meer te leer Afrikaans ywerig. Laat ons weet watter verbeteringe gemaak kan word. Ons sal probeer om te verbeter. Patrick
Tracy F - May 2015
Overall rating
A wonderful find.
Hannelie K - Jan 2015
Overall rating
Die aanwysings was goed en die omgewing is onverbeterlik.
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The directions were good and the setting is unbeatable.
It is a bit far from the city, but if there is no traffic you drive quickly. The couch in our room - no. 13, has seen better days. The handyman doesn't work very neatly - there are spots everywhere that need attention. However, what I found disappointing was the breakfast. Nice meal but something in the fruit salad was off. My husband said it was the grapes. When we mentioned it to make it more comfortable for other guests the lady who was the head just said she used fresh grapes and didn't even check what the problem was. The candle decorations were ugly, sorry, and the flowers were really not up to standard - Agapanthus pushed into a dirty glass container. But we had a nice stay and would probably stay there again but would rather look for another place where there are more signs of a woman's hand.
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Michael N - Feb 2014
Overall rating
Superb location.
Louis D - Apr 2013
Overall rating
Baie aangenaam
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Very pleasant
I was there for USA Visa application for that it was excellent location. I would recommend it for a holiday but it only provides breakfast. With a restuarant it would be ideal.
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- Capacity: 30 people
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Check-in: 14:00 to 17:00
Check-out: 11:00 - Address: 16 Debaren Close, Tokai, 7945, Western Cape
- All ages welcome
